GRS Wales Blog

It’s bad enough that five years ago, yes five years, I sent the Inland Revenue a copy of my deed poll with all the information required to change my name on all their records, anyhow I have just received a letter from them the other day saying “Thank you for recently contacting us with your change of details and here is your new NI card.”

Five years my God what are they doing there!

And here’s one better I started my own business last year and they have sent me my tax forms as Mr, so, I rang them up, “We can’t find you NI number in our system, it’s wrong”, so I went through everything with them AGAIN and also mentioned they had sent the wrong type of self assessment form, “Sorry about that we’ll get you the correct one in the post for you”

So yesterday an envelope arrives “Mr” aaarrrgghhh, on the phone I get and yet again I explain, “We seem to have your details correct now, I’ve found you under the NI number and our records now show you as Miss and your correct name”, thank God for that. They couldn’t apologise enough about their cock up.

To my surprise I received a letter this morning to Miss and my proper name apologising and saying that it’s all down to the system of computers they use, in my point of view they should get a better system.